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The Reels Membership
How do I cancel my membership?
When did you initially purchase the Reels Membership? If it was on or after 2/19/2024, you will follow the Thrivecart instructions. If it was before 2/19/2024, you will follow the Teachable instructions.
Thrivecart instructions (purchases ON or AFTER 2/19/2024):
Using this link, type in the email you used to sign up for the product.
You’ll receive a link in your email to sign into your Thrivecart account.
Click through the buttons to cancel or edit your membership / payment options.
Teachable instructions (purchases BEFORE 2/19/2024):
Click your user profile in the top right corner.
Here you’ll see a drop-down menu, where you’ll click the manage subscription tag and be able to cancel your membership.
It doesn’t matter when you cancel your membership; you will be unenrolled on your last paid day.
I'm a Reels Member, but I'm not receiving the Reels emails.
Ah, shoot! We hate when this happens! A few questions the support team might ask you are:
Have you checked your spam/junk/promotional folders?
Did you recently unsubscribe from ALL of Kelly’s emails instead of just the marketing ones?
Reach out to our support team using this form so we can best assist you! In the meantime, you can log into your Teachable account and find previous Reels emails saved to your Reels Membership course!
Where can I find past emails?
The audio isn't working in my Reel. Help!
So frustrating! There are 2 main reasons this happens:
Your IG account is a business account instead of a creator account. Creator accounts have more creative liberties with audios than business accounts don’t have. We’d recommend switching to a creator account on IG! Make sure you save your drafts to your phone before switching so you don’t lose them!
Sometimes, audios get taken down for various reasons. If this is the case, try to find a trending audio (one with an upward arrow) to use!
The text isn't saving on my Reel. How do I fix it?
Instagram is so glitchy sometimes, which makes it so hard! Although my team and I are not IG support, we do recommend saving the reel you created to your camera roll, so if it glitches, you don’t have to repeat that part. Continue trying to add text after restarting the app.
My question isn't on this list!
No worries! Reach out to our support team via this form, and we’ll get back to you within 24-48 business hours.
Private Practice Academy®
Where can I access the course?
Great question! You can log in here (sitwithkelly.teachable.com) to access your PPA course & your Reels Membership!
How long do I have access to the course?
You have lifetime access to PPA! You’ll also receive an email each time we add new modules to it.
Do you offer refunds?
After helping hundreds of therapists start + scale their own practice, we are confident that the strategies inside of our courses WORK (if you do!) and for this reason, we do NOT offer refunds under any circumstances.
VIP PPA Membership
How do I cancel my membership?
To cancel your VIP subscription, please open Circle and go to Account Settings, then Billing. There you can manage, including cancel, your subscription. See the instructions here if you need further clarification!
When are the live coaching calls?
All the coworking and coaching calls are hosted on Tuesdays at 12pm EST.
How do I sign up for the VIP membership?
Email our support team (support@sitwithkelly.com) or you can find the link in your PPA Bundle!